FAQs

This means that we are not limited to advising on certain financial products. We have access to solutions across the whole of the market, so we can focus on what you need first, and then find the best solution to meet your needs.

Generally, we will respond to a call or email within 12 hours. The exception is if Mark is on holiday, in which case you will be informed of his return and in the case of an emergency, given an alternative contact.

In the unlikely event of Mark being unable to continue advising clients, there are contingency plans in place to ensure the smooth transition of clients to an alternative adviser. For short-term emergencies, Mark has a locum adviser who will step in.

All potential clients can expect an initial appraisal where we will seek to understand your circumstances, priorities and objectives. This involves a face-to-face meeting or pre-booked telephone call. This stage of the process is carried out without charge or obligation.

In some cases, this will lead to a full wealth or financial strategy review, planning for the future and preparing for the foreseen and unexpected in equal measure. For others, they may simply require ad-hoc advice.

We offer a variety of fee structures which include fixed fees, a percentage of monies invested, or an hourly rate. The fee structure would be agreed with you before any work is undertaken.

We’ll discuss what has motivated you to seek financial advice. More importantly, we’ll have a detailed conversation about your life goals and objectives, and how these apply to your financial goals. Where we are considering your investment needs, we’ll discuss your attitude to investing and the level of risk you can afford to take. From this discussion, we’ll develop a financial plan which will help you to achieve your goals.

We’re happy to meet at your home or workplace during the day, at a time to suit you.

We’ll meet you face-to-face, over the phone or via web-based video conferencing. There will often be an amount of postal correspondence, but we try to use email as much as possible.

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"I retired recently from many years working for HM Government, and thought long about the most prudent way to invest money from my pension lump sum. My attitude to risk has always erred on the side of caution, driven in no small part by horror stories of scams and the gullibility of others. My partner has invested in ISAs and share portfolios under guidance from Mark Bastable of Templegate, and so I met with Mark to explore options. I found Mark to be very personable, patient and professional in his approach to understand my concerns, Mark took the time to clarify aspects of my investment that were unclear to me. I decided to act similarly to my partner and invested in an ISA and a share portfolio; its early days yet but I look forward to meeting with Mark in future to review positive progress."

Maurice Bardsley

A client since 2019

Woking

16/12/2019

"Mark has been my adviser for 12 years now. He has continued to give good advice which is pertinent to my situation even though it has not been beneficial to him. I wish GPs and other professionals would be so willing to give advice! "

Veronica Tyrrell

A client since 2007

Worcester

03/09/2019

"Mark has been advising me on my pension investment since 2018, A professional service which inspires confidence with good advice regarding investment benefits, shortfalls and future expectations, I have seen positive investment performance, Mark is a friendly and patient person whom you feel you can trust and all is in hand."

Stewart Coombs

A client since 2018

Basingstoke

23/09/2019

"I contacted Mark because I needed Pension advice. After meeting with me and understanding my attitude to Risk Mark advised me on investing my 'Pension Pot'. The following year my attitude to risk had changed, I'm a bit closer to retirement age. Mark met with me and talked through the new investment plan he was advising me to move to. He took the time to talk through the potential benefits and risks of each part of the new plan. Mark also advised me of my options for when I decide to use my Pension savings. Some options I wasn't previously aware of. During our meetings I haven't felt rushed. I've felt comfortable asking questions that I felt would be common knowledge and that I should already know the answers to."

Roz Phillips

A client since 2017

Andover

17/01/2020

"Mark, has for many years provided us with sound financial advice with regard to investments into ISAs and personal pensions. I have no hesitation in recommending him to others."

Margaret Garrod

A client since 2005

Fleet

23/03/2020

"I have been investing via Mark for 5 years. During that time Mark has provided advice whenever needed, as well as a thorough review once a year. He has been particularly helpful during the present crisis and has been available quickly by phone and email."

Lew Fost

A client since 2015

Basingstoke

20/04/2020

"Mark Bastable has provided us with independent personal financial advice since approximately 2005 and has never failed to offer fair, thought through and balanced, opinion supported by well researched and accurate information and data. Beyond the quality and competency of his work I would fully recommend Mark to anyone who values the qualities of honesty, integrity, reliability and trust."

Chris & Rachel Holland

A client since 2005

Bramley

01/05/2020

"My wife and I have been receiving advice on investments from Mark for 5 years which he reviews on a yearly basis recommending adjustments when required. The subsequent performance has always been in line with expectations. We find Mark to be professional,open,honest and is always prepared to offer clear and understandable explanations. Even in this present difficult climate we retain faith in his advice."

Derek Binks

A client since 2015

Andover

06/05/2020

"Mark Bastable of Templegate has advised me on financial matters since 2004, initially for pension related issues and then savings. The pension advice has proved to be very advantageous to me and the savings have achieved the goals that I requested. I continue to use this service because I feel I can trust that Mark will always offer advice that is in my best interests. "

Peter Ansell

A client since 2004

Basingstoke

19/05/2020

Reviews and Ratings for Financial adviser Mark Bastable, Salisbury